Frequently Asked Questions
This platform connects consumers and independent stores across multiple countries, combining AI-driven automation with human support. Operations always follow each country’s laws and marketplace standards.
Top Questions
In which countries is the platform available?
We operate in Argentina, Australia, Brazil, Chile, France, Germany, Israel, Portugal, Spain, the United States, and Uruguay. Products and services adapt to local legislation in each country.
Which currencies can I use?
Supported currencies include: Israeli New Sheqel (ILS), Brazilian Real (BRL), Euro (EUR), and United States Dollar (USD). Currency handling follows your account’s country and settings.
Which payment methods are available?
Payments can be made with SmowkaPay, PayPal, and MercadoPago. SmowkaPay is the internal wallet enabling points, bonuses, and secure transfers between members and stores.
Server Status
Members
How do I track my order in real time?
The system monitors each step of your order with AI-assisted updates. Map progress and secure store chat are available inside your account.
Can I use points at any store?
Yes, if the store participates in the program. Your points balance and activity appear automatically in your Wallet.
Is human support available?
Yes. We combine intelligent automation with 24/7 human assistance via Support.
How do online reservations work?
Book tables or services directly with participating stores — fully online at /reservations.
Merchants
How does AI help my business?
AI analyzes conversion, peak hours, and customer behavior to optimize listings, delivery zones, and promotions automatically.
When do I receive payouts?
It depends on your plan: Starter (every 23 days) or Pro and above (instant transfers using the Wallet).
What products can I sell?
Only items permitted under local law. See the Product Policy for details.
How is fraud prevented?
We use identity verification (KYC), optional 2FA, and AI-based risk checks for all withdrawals and transactions.
Technology & Trust
The platform runs on a global cloud infrastructure with continuous AI-powered monitoring.
- Smart assistance — most inquiries are resolved before human escalation.
- Secure chat — encrypted communication between customers and stores.
- Active monitoring — redundant nodes in Brazil, USA, and Germany.
Need more help?
Our human team and AI are always ready to assist — transparency and real-time answers are part of our DNA.
