Smowka Support
We reply instantly. Our AI finds any order or store in seconds, and our human team prioritizes urgent issues to speed up deliveries and resolutions. Clients and merchants always get help — every time.
Create an account to unlock live tracking, in-app chat, wallet, promos and more.
Member FAQs
How fast do you reply?
Instantly. You’ll get a response in seconds via WhatsApp or email, and we keep you updated until it’s solved.
Can I track and chat with the store?
Yes. Live tracking and in-app chat are available for all orders placed through Smowka.
How does the wallet work?
Deposit or withdraw anytime. Use your balance to pay securely and access promos and member-only products.
Merchant FAQs
What are the payout options?
Standard payouts every 23 days, or instant payouts with paid plans — all visible in your Finance Panel.
Do you help with onboarding?
Yes. Human support sets up your menu, delivery settings and payments, with AI suggestions to reduce time to first order.
Can I integrate my own couriers?
Absolutely. Use your own logistics or our partners; Smowka coordinates statuses and ETAs in real time.
Live Help — Right Now
- Instant replies via WhatsApp, email and in-app.
- Smart routing to delivery, payments or store teams.
- Real-time status updates and ETAs.
AI Order Locator
- Find your order by name, phone or last 4 digits.
- Automatic store matching and delivery context.
- Fewer questions, faster resolutions.
Priority Human Support
- Escalation for time-sensitive deliveries.
- Direct coordination with stores.
- Clear follow-ups until it’s solved.
Server Status
São Paulo, Brazil
Operational • Low latency for South America
Oregon, USA
Operational • Primary for North America
Frankfurt, Germany
Operational • EU coverage & compliance
Clients — Everything in one place
- Live order tracking and in-app chat with the store.
- Wallet: deposit, withdraw and pay securely anytime.
- Promotions, member-only products and faster checkout.
Merchants — Grow with Smowka
- Unified dashboard: menu, orders, payouts and finance.
- Payouts every 23 days or instant (paid plans).
- Dedicated human support for onboarding & operations.
