Privacy Policy

We collect information to operate, improve and secure Smowka:

• Account data: name, email, phone, date of birth (where required).
• Location: GPS (with permission) or approximate IP-based location to show nearby stores and fees.
• Orders & payments: items, amounts, transactional details (processed by integrated payment providers).
• Device & log: app version, OS, browser, device identifiers, IP, timestamps, diagnostic events.
• Usage: pages and screens visited, clicks, search queries, preferences and interactions.
• Support: information you share via forms, chat, email or attachments.
• Merchant content: store info (name, address, catalog, prices, media) provided by partners.

• Provide core features (discovery, cart, checkout, delivery/pickup, order tracking, chat).
• Personalize listings, ranking and recommendations for a better experience.
• Send service messages and notifications about your orders and account.
• Process payments and prevent fraud, abuse or unauthorized activity.
• Support, troubleshoot and improve app performance and reliability.
• Comply with legal obligations and enforce our Terms and policies.
• Marketing (only with your consent or lawful basis; you can opt out anytime).

We use cookies, SDKs and similar tools to remember preferences, keep you signed in, measure performance and understand usage. You can manage cookies in your browser or device settings; some features may not work as intended without them.

We never sell or rent your personal data. We share it only when necessary:

• Partner stores to prepare and fulfill your orders.
• Payment processors to handle payments, refunds and chargebacks.
• Logistics & support partners to deliver orders and provide customer care.
• Analytics & security vendors to protect the platform and detect abuse.
• Authorities when required by law or to protect rights, safety and property.

Smowka operates in multiple countries. Data handling practices, visible categories, age-gates and retention rules may adapt to local legislation (e.g., LGPD, GDPR or similar frameworks). When we transfer data internationally, we use appropriate safeguards and contractual clauses where required.

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. Retention periods may vary by record type and jurisdiction.

We apply industry-standard safeguards (encryption in transit, access controls, monitoring). No method of transmission or storage is 100% secure, but we continuously improve our protections.

Smowka is not directed to children where local law prohibits. We do not knowingly collect data from users under the minimum legal age. If you believe a child provided data, contact us to remove it.

Questions about privacy at Smowka? Reach us at [email protected] or via the support options in the app.